The customer is always connected to the correct agent whether in a pool or premium. The allocation may be based on a history, load or other factors.
The chat history is automatically retrieved and updated in CRM.
The CRM is updated in seconds & the agent can co relate it with calls, mails or portal updates.
Customer satisfaction increases and issues are resolved faster. Improved satisfaction
Automated process with rule engines & workflow simplify the process of making a quotation, bring consistency and reduce the lead time
The same template is applied to all the sales agents & the same policy enforced, bringing consistency across quotes.
Get a face to a name & understand better
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Powerful Integration Middle ware, popular systems pre integrated.